Since 1976 Orthopedic Associates has provided all-inclusive orthopedic services and expertise from their offices in Flower Mound and Lewisville, Texas. With nine board-certified physicians in orthopedic specialties, and 100 employees, Orthopedic Associates offers a full spectrum of musculoskeletal care, along with in-house physical therapy, and state-of-the-art-technology including digital imaging and open MRI.
Orthopedic Associates depends on their technology to run their two offices, process and manage their patients’ confidential information according to HIPAA guidelines, and operate their state-of-the-art MRI equipment.
Orthopedic Associates’ previous IT company wasn’t providing the service they needed. They were experiencing network downtimes, lack of responsiveness and communication, and reactive rather than proactive support.
NCT was asked to take over because of our honesty, personal concern for their business needs, service offerings and organizational skills.
We resolved a number of technology issues by:
When Orthopedic Associates’ electrical room exploded due to an external transformer, they needed immediate help. Their Server Room was attached to the electrical room. Fire and smoke damage rendered their IT network useless. But they needed to continue functioning to serve their many patients.
Sherril Harris, The Practice Manager for Orthopedic Associates tells the story this way:
“We had an electrical explosion that forced us out of our main facility. NCT was here immediately and worked into the night helping us get our technology back up and running. They worked tirelessly around the clock.”
“I tell everyone I know how wonderful they are. We’ve never had a technology vendor before that has provided the excellent customer service they do. NCT always goes above and beyond what they need to do. It doesn’t matter what time of day or night it is. They’re here whenever we need them.”
NCT provides fully managed IT services and consulting for Orthopedic Associates with:
Sherrill tells it this way—“NCT is an awesome company!”
“We are big fans of NCT. I never have to call them when we have a problem. They know before I do that an issue has arisen and they pick up the phone and call me right away. Their customer service goes way beyond what any other IT company has ever done for us.
“We use PAX software for our MRI and XRay equipment, and Phoenix Ortho software for our EHR solution. NCT works with both of these vendors for us. They bridge the connectivity so we don’t have to. They handle problems for us even if they are outside their realm of responsibility. I can make one call to them and they’ll handle any vendor problem for us.”
“NCT also makes sure we’re compliant with HIPAA. Sharon who handles all of our IT needs, sings their praises! We all know that if we have a disaster, everything will go without a hiccup with NCT. Everything will be secure. They’re an awesome company!”
By serving Orthopedic Associates’ IT needs we have gained a long-term, valuable client relationship built on trust, honesty and care. We provide them the peace of mind knowing that we’re more than just a vendor.— That they can count on us for whatever their needs may be.
If your healthcare practice or other business in the Dallas area needs an “Awesome IT Company,” contact NCT for a no-obligation, free IT Assessment. Call (214) 544-3982 or email us at: firstname.lastname@example.org